100323 GRLmobile SFOA Summary

GRLmobile PREPAID MOBILE PLANS

YOUR USE OF THE NETWORK

Network limitations and the capabilities of your mobile phone may affect your ability to receive the service. Your mobile phone must be compatible with our network – for a list of compatible mobile phones, see GRLmobile.com/equipment.

YOU CAN USE YOUR CAP & BASIC CREDIT ON...

Standard/international calls & video calls, standard/international SMS, MMS & video MMS, voicemail, directory assistance, calls to 13, 15 & 18 numbers, mobile internet.

YOU CAN’T USE YOUR CAP & BASIC CREDIT ON...

Premium SMS & calls (such as SMS voting or SMS competitions), National & International roaming, Blackberry®.

CREDIT EXPIRY

Different credit expiry periods and prepaid credit amounts apply to different top-up Amounts. The credit expiry period and prepaid credit amount applicable to a particular top-up Amount are outlined on www.GRLmobile.com. When you top-up your account and any prepaid credit is forfeited, that prepaid credit is forfeited permanently. You should therefore take care in specifying the amount by which you top-up to avoid an unexpected loss of prepaid credit.

GRLmobile Prepaid Caps: If you top-up for an amount which corresponds with a GRLmobile prepaid cap top-up amount, any unexpired prepaid credit you have will be forfeited.

GRLmobile Prepaid Basic: If you top-up for an amount which corresponds with a GRLmobile Prepaid Basic top-up Amount, any unexpired Prepaid Credit you have will be forfeited, unless you are already on a GRLmobile Prepaid Basic.

CREDIT ROLL-OVER

UNLTD GRL2GRL 24/7

#Unltd GRL2GRL 24/7 is unlimited talk and text GRLmobile to GRLmobile within Australia, 24 hours a day, 7 days a week. To use Unltd GRL2GRL 24/7, you require a credit balance (minimum $0.01). Commercial use is not permitted.

GRLinsider CREDIT BONUSES

Ω 20% bonus credit applies to standard talk and text only (excludes GRLtalk and GRLtxt credit), and is applied to every third top-up of any kind. Bonus credit expiry periods are the same as the expiry of the top-ups they are attached to. This offer cannot be used in conjunction with any other bonus credit promotion. GRLmobile reserves the right to withdraw the promotion at any time. ˘10% bonus credit does not apply on top of the 20% bonus credit; the maximum bonus credit on any single top-up is 20%.

SOS CREDIT

^To receive SOS credit, GRLmobile customers need to SMS ‘SOS’ to 126172. There is no associated cost to send an SOS request SMS. If credit is expired, or account balance at $0, SOS can only be requested by calling 1300 475 475. Customers who satisfy GRLmobile SOS eligibility requirements will be allocated $3.00 of credit to their Standard Credit balance. The Standard Credit applied to the account at the subsequent top up will be reduced by $3.00. The SOS credit expiry period will match the expiry period of existing Standard Prepaid Credit. If this date is less than 3 days after the SOS application date, or the account is expired, expiry period will be extended to three days after the successful application of SOS credit. Eligibility: You must have completed at least one top up on your GRLmobile Prepaid mobile phone account to be eligible for SOS. Only one SOS is allowed per top-up. You must have an account balance of less than $1.50, or your account must have expired within the last 7 days to qualify for SOS.

UNLTD GRL2GRL 24/7 ON GRLmobile PREPAID CAPS (GRLcaps)

With GRLmobile Prepaid, each time you top up with a GRLcap amount ($19, $29, $49, $79), you will automatically receive Unltd GRL2GRL 24/7 on top of your standard credit. Unltd GRL2GRL 24/7 is unlimited standard talk and text GRLmobile to GRLmobile within Australia, 24 hours a day, 7 days a week.

IMPORTANT NOTES ON Unltd GRL2GRL 24/7 FOR GRLcaps

To use Unltd GRL2GRL 24/7, you require a credit balance (minimum $0.01).
Commercial use is not permitted.
GRLmobile may change or withdraw Unltd GRL2GRL 24/7 at our own discretion.

GRLtalk and GRLtxt ON GRLmobile PREPAID BASIC (GRLbasic)

With GRLmobile Prepaid, each time you top-up with a GRLbasic amount (any amount other than $19, $29, $49, $79), you will receive one of the following GRL2GRL options:

GRLtxt

Each GRLbasic top-up, you can elect to choose GRLtxt as your GRL2GRL option. The GRLtxts applicable to a particular top-up amount are outlined earlier in this brochure. GRLtxts are standard text messages sent within Australia to other mobiles on the GRLmobile Network in Australia, 24 hours a day, 7 days a week. In the case of a non-whole number top-up we will calculate the amount of GRLtxts as three times the top-up amount and then round it up to the nearest whole number. The maximum number of GRLtxts you can receive is 200. For example, $10.55 equates to 31.65 which equals 32 texts GRL2GRL.

GRLtalk

Each GRLbasic top-up you can elect to choose GRLtalk as your GRL2GRL option. The GRLtalk applicable to a particular top-up amount is outlined earlier in this brochure. GRLtalk are standard calls within Australia to other mobiles on the GRLmobile Network in Australia, 24 hours a day, 7 days a week. The full Call Connect Fee for each call applies and is deducted from your GRLtalk credit. In the case of a non-whole number top-up we will calculate the amount of GRLtalk as three times the top-up amount up to a maximum of $100. For example, $10.55 top-up equals $31.65 talk GRL2GRL.

IMPORTANT NOTES ON GRLtalk and GRLtxt FOR GRLbasic

Upon activation of your GRLmobile Prepaid service GRLtalk will be chosen as your default preference. You can change your preference when you top-up (using a voucher or credit card) on My Account at GRLmobile.com or by calling 1300 GRL GRL. Here you will be asked to specify GRLtalk or GRLtxt for that recharge. If you top-up using My Account on your mobile or Top-up Express at GRLmobile.com, then GRLtalk will be chosen for that recharge.
You require an active credit balance (minimum balance of $0.01) to use your GRL2GRL option. Once your credit is below $0.01, or has expired, any unused GRLtalk or GRLtxt credit is forfeited.
Each time you top-up any unused GRLtalk or GRLtxt credit is forfeited.
When using your GRLmobile Prepaid service we will draw down on your GRLtalk or GRLtxt credit first (where applicable) before your active credit balance.

We may change or withdraw GRL2GRL options at our own discretion. It may take up to 48 hours for your GRLtalk or GRLtxt to take effect – any usage before the GRLtalk or GRLtxt is applied will be charged at the standard rate applicable to your Plan. All GRL2GRL options are subject to our Fair Use Policy, available on our website at GRLmobile.com/terms.

THINGS YOU SHOULD READ BUT PROBABLY WON’T

Important Customer Information: Your Rights and Obligations.

We are Aggregato Direct Pty Ltd (ACN 141 627 152) (trading as GRLmobile).

This document is a summary of the terms and conditions contained in our Standard Form of Agreement (Agreement). If you would like to obtain a copy of this summary or the Agreement itself, you can do so by calling our GRLmobile Concierge Desk on 1300 GRL GRL or by visiting our website at GRLmobile.com/terms.

The Agreement is binding on you, the customer, and us, when you complete your application to receive a service from us, or if you are a prepaid customer when you activate your service, and it continues until your service is cancelled in accordance with the contract terms or we notify you that we have refused your application for the Service. Regardless of whether you have read the Agreement, it is legally binding on you

Services

Our Agreement relates to mobile telephone services, which have the features described in the Service Description for each Service as set out in Part B of the Agreement and to mobile broadband internet services, which have the features described in the Service Description as set out in Part D of the Agreement.

We will provide your services to you with due care and skill. Where there is a problem with your service, we will do our best to restore it as quickly as possible. Network limitations and mobile phone capabilities may affect your ability to receive the service.

If you are experiencing a fault with the Service, you should contact our GRLmobile Concierge Desk in the first instance.

International roaming services are de-activated by default on your account. You will need to contact our GRLmobile Concierge Desk if you wish to have international roaming services enabled. Note that international roaming is only available for post paid customers.

Fees and Charges

The fees and charges that apply to your service are set out in the parts of the Agreement that apply to your service.

In addition to the fees and charges described in this summary, a number of other fees and charges may apply in relation to your service in different circumstances. The fees and charges that are applicable to your service are described in more detail in the Service Description that applies to your Service.

Charges will also vary depending on the type of plan you selected with us and whether or not you are a prepaid customer or you pay accrued charges at the end of each billing cycle.

Certain plans offer various bonus options that vary the rates (in your benefit) or the features of your service, as well as provide credits that you may use to offset your monthly service charges. Details of any credits and other bonus options that may apply to your service are outlined in the Service Description sections of the Agreement. We may also make special promotions available in connection with your service which may vary the rates or features of your service. The terms of these will apply if we tell you about them when you make your application or, if you are told about them later, if you choose to take up the special promotion.

Changing the Agreement

From time to time, we may need to make changes to the Agreement. You may at any time obtain an up-to-date version of the Agreement from our website at GRLmobile/terms. We will update the online version of the Agreement to reflect changes we make as soon as practicable after the changes take effect. We suggest that you refer to that Agreement periodically.

How can we make minor changes to the terms and conditions affecting your service?

Generally, if changes affect you in either a neutral or positive way, we don’t need to give you notice of those changes. When any minor changes could be reasonably expected to adversely affect you, we will give you reasonable notice of the changes. We will have regard to the nature of the change we are making and the circumstances in which the notice will be given in determining what notice is reasonable for each change.

If you can show that any change made in this way has more than a minor detrimental impact on you, you may cancel your service on a no cost basis in accordance with the Agreement.

Specific situations in which we can make changes

We may vary or introduce additional charges in relation to our fees for administrative services (such as credit card payment fees, billing fees etc) so long as we give you personal notice of the change and offer you an alternative at no additional cost. If we do not offer you an alternative at no additional cost, you may terminate your service on a no cost basis.

We can also increase the charges for content or premium services if a third party, on whom we rely for the service, increases the cost of those services. If you have used those services in the last six months, we can only increase the charges if we first give you notice of the change and give you the option (at no additional cost) of not using the service.

If we need to make a change to the Agreement as a result of a change in our arrangements with our suppliers, we must first give you prior notice of the change and you will have the right to cancel the service within 42 days on a no cost basis.

We do not need to give you notice where we make changes relating to new taxes or for international services and roaming.

Urgent changes

We may be required to make urgent changes to the Agreement from time to time, but will only do so if the change is required by law, to maintain the security of our network, or for technical reasons. We will give you as much notice as we reasonably can if this happens.

Other changes

We can make other changes to non fixed period contracts by giving you 30 days notice about the change and how it affects you.

Can you make a change to the Agreement?

You can only make changes as provided for specifically in the section of the Agreement that sets out the Service Description for your service. You cannot make any other changes to the Agreement without first obtaining our consent.

Billing

Prepaid: If you are a prepaid customer on a Prepaid Plan, you will have to make prepayments in order to use the service. We will apply your prepaid credits against the charges that you incur or the amount of data that you upload or download when you use the service. We will first need to receive and process prepayments before you can use prepaid credit. You will have access to online statements relating to your account.

Prepayments

We do not require security bonds in relation to any of our services. However, we may require you to pay the estimated cost of an invoice period in advance as a prepayment if we reasonably believe that you present a credit risk. We will require a prepayment, for example, if you have no credit record or history of residence in Australia, or if we have evidence that you have previously failed to pay outstanding charges on a previous account for a telecommunications service. We may cancel, suspend or disconnect a Service if you do not provide such prepayment.

Limitations, Cancellations and Suspensions

If you don’t have a fixed period contract with us, then you may cancel the service without charge at any time by calling us or writing to us. Your call or letter to us will be a notice to cancel the service which is effective on the day we receive that request.

We may suspend or cancel your service in a number of situations. These include where we suspect fraud by you or anyone using your service or where you breach an essential clause of our Agreement. Your service may be suspended during the course of a call or access to the Internet if you are a prepaid customer and have insufficient credit.

If a service is cancelled, you may be required to return certain equipment to us, pay any amounts for your use of the service at the time of cancellation, and pay any amount outstanding for any equipment that you have purchased from us. We will refund to you any unused credits on your account. A disconnection or early termination charge may apply.

If the service is suspended, you will not be able to use the service for the duration of the suspension.We will not charge you for any access fees or other usage charges during the time that your account remains suspended.

You may be required to pay a reconnection fee if you ask us to reconnect a service that had previously been suspended, disconnected or cancelled.

Liabilities

The fees and charges incurred in relation to your service will be your responsibility at all times, even if you were not personally using the service at the time.

You may be liable to us for the charges for the use of your service, any liability for breach of contract or negligence, and any damage to our equipment lent to you which is not the result of fair wear and tear. You won’t be liable to us for any loss to the extent that loss is caused by us or our employees, agents or contractors.

We will be liable to you for any direct damage that is caused by the negligence of us, our employees or agents during installation, repair or maintenance and for any direct damage caused by any breach of contract or negligence of us, our employees or agents. We also accept liability for any death or personal injury that is caused by the wrongful act or admission of us, our employees or agents. To the extent permitted by law, we are not otherwise liable to you.

Certain legislation may imply terms and warranties into contracts for the supply of goods and services that are not able to be excluded. We exclude all liabilities to the extent that we are permitted to do so by law, and also to the extent that any loss or damage is caused by you. Where we are legally not permitted to exclude all liability to you then, if permitted to do so by law and it is reasonable and fair to do so, we limit our liability to you to the re-supply, repair or replacement of any goods or services. This limitation does not apply to goods or services which are of a kind ordinarily acquired for personal, domestic or household use or consumption.

Lost and stolen equipment

Your mobile phone or modem is your responsibility at all times. You will be responsible for any outstanding payments for equipment that you buy from us, even where you lose it, or it is stolen or damaged.

If your mobile phone or modem is lost or stolen, you must notify us as soon as possible. You will be responsible for all charges incurred or usage of prepaid credit on a service until you notify us that your mobile phone or modem has been lost or stolen.

Information in relation to the security tools that are available in relation to your Service and assistance regarding their use can be obtained from our GRLmobile Concierge Desk. You may choose a PIN identify you to our GRLmobile Concierge Desk. You are responsible for keeping it secure and will be bound by any directions made by a person who is able to quote your PIN to us. If you cannot quote your PIN, and we cannot otherwise confirm your identity to our reasonable satisfaction, we may refuse to act on your directions until such time as you are able to do so.

Transferring your service

When you agree to transfer a service to us from another provider, you authorise us to act on your behalf with your current service provider so that we can transfer the service. We will do our best to transfer the service to us as soon as possible but are not liable for any failure or delay in the transfer. You should be aware of any consequences under the terms of your contract with your existing service provider before requesting a transfer. We are not responsible for any of those consequences, for any credit amounts owed to you by your previous service provider, or for any amounts owed by you to the service provider.

We may provide you with the service on terms that are different to your original service provider.

You may transfer your mobile number to another person only where you have our prior consent.

Privacy and your personal information

GRLmobile is committed to protecting your privacy as part of our ongoing service to you.

We use your personal information for the purposes of assessing your application for our services and equipment (including conducting credit checks and exchanging information with credit agencies and credit providers), providing you with services and equipment, administering your account with us, and carrying out analysis to provide better products and services.

Your personal information may be disclosed to our suppliers, contractors, dealers, related companies and agents for these purposes. It may also be disclosed to government and law enforcement agencies as required or permitted by law. This may include disclosure to the operator of the Integrated Public Number Database to help with managing and verifying phone numbers and other approved purposes.

We may also use your personal information to contact you about the products and services offered by us and our affiliates and business partners. If you do not want us to use your personal information in this way, you can ask us by contacting our GRLmobile Concierge desk, or our Privacy Officer on (03) 9695 0223 or by email at privacy@GRLmobile.com.

You can also use these contact details to request access to your personal information. The GRLmobile Privacy Policy is available from our website at GRLmobile.com/privacy.

Complaint handling

If you have any complaints relating to your service (including complaints about your bill), you should contact us first to resolve the complaint. Please call us at our GRLmobile Concierge Desk on 1300 GRL GRL. We will attempt to acknowledge receipt of your complaint within 5 business days and find a resolution within 30 days. We will keep you updated as to the progress of your complaint if it is not possible to comply with these time frames.

We handle all complaints according to the Complaint Handling Code. Information about this code can be obtained by contacting us or the Australian Communications Industry Forum. If you are not satisfied with the initial outcome of your complaint, you may request a supervisor or manager to review your complaint and our handling of it.

If you are still not satisfied, there are other avenues available such as the Telecommunications Industry Ombudsman, the Office of the Federal Privacy Commissioner, or the Department of Fair Trading or Consumer Affairs in your State or Territory.

Further information and assistance

If you would like more information about the terms and conditions regarding the service we provide to you visit our website at GRLmobile.com/terms

If you do not understand this document or any of the terms and conditions that apply to you, please call our GRLmobile Concierge Desk on 1300 GRL GRL.

If you have difficulties understanding English, please call the Translating and Interpreting Service on 13 14 50 and ask for an interpreter to assist.

For communications assistance, call the National Relay Service on 13 36 77.

We also provide this summary in large print for the visually impaired online at GRLmobile.com/terms

We want to help you manage your spend

IMPORTANT NOTE: As at 30 July 2009, Premium Services ARE NOT available from your GRLmobile Prepaid Service.

What is a Premium Service?

Premium Services are content or live advice services which can be accessed by making a phone call, by sending a message (eg SMS) or via data connection from your mobile phone using GPRS/WAP services. They include chat services, voting on TV shows, information updates, information lines (such as horoscopes or weather services) entering competitions and buying ring tones, wallpapers and games for your mobile phone. Some of these services may be accessed from our WAP portal, others may be accessed by you directly using numbers advertised by third parties. Premium Services may start with their own prefix such as “19”, “190” or “188”. Please note that international calls also cost more than standard calls. Some services offer access to premium data services. Examples of such services include news updates, sports or weather reports, ring tones and wallpaper.

How can you be charged for Premium Services?

There are a number of ways in which you can be charged for Premium Services. These include:

Flat Rate – this is where you are charged a fixed amount for each SMS or MMS message you send or call you make. For example, you could be charged $5.00 for a ringtone or, if you use an SMS chat service, you could be charged $1.20 for each SMS you send.
Timed Rate – this is where your calls or data services are timed at a rate per minute. With some calls you won’t just pay for the length of the call, you may also be charged a connection fee, called a flagfall. For example, a live chat service may charge you $5.00 a minute, plus flagfall.
By volume – with some premium services, you may also be charged according to the amount of data you download from or via the network.
By subscription – in some cases you are required to subscribe for a Premium Service, which means ongoing subscription fees are payable even after the initial call or message, or after you have received the relevant data or other content on your phone.

Who is responsible for the charges?

The responsibility for your mobile, and the cost of any calls made from your mobile, usually rests with you. This includes Premium Services used by family and friends, even when made without your knowledge. There are a number of specific rules that relate to the provision of Premium Services, aimed at ensuring that customers are fully informed about the price and content of the services. If these rules have been broken, you may not have to pay for the service. If your phone is lost or stolen you should let us know straight away by calling us on 1300 GRL GRL, so that we can take action to block your account.

What can you do to manage your spend?

Some of the things you can do to help manage your spend include the following.

You can check your usage online at GRLmobile.com/myaccount or by calling our GRLmobile Concierge Desk on 1300 GRL GRL (note there is a 24 hour delay in updating your usage for any international calls).
You can bar outgoing calls and messages. Please call our GRLmobile Concierge Desk to discuss your barring options.
To guard against the risk of unauthorised use of your mobile phone, you may (depending on your phone’s functionality) be able to place a security access code on your phone. Check the instructions for your mobile phone handset to find out about security access codes for your phone.

Concerned about your costs?

To discuss any concerns you have about the costs you have incurred, please call our GRLmobile Concierge Desk on 1300 GRL GRL. If we are unable to resolve this matter to your satisfaction you can contact the Telecommunications Industry Ombudsman (TIO). The TIO is an office of last resort for complaints about the telephone and internet services.

Phone 1300 650 410
Freecall 1800 062 058
Freefax 1800 630 614
TTY 1800 675 692
Email tio@tio.com.au
Translator and Interpreter Service 131 450

If you have a complaint about the content of a 190 service you can contact the Telephone Information Services Standards Council (TISSC). TISSC investigates complaints about message content and advertising of 190 Premium Services.

Phone 1300 139 955
Fax (02) 9211 4447
Email tissc@tissc.com.au

You can also contact the Australian Communications and Media Authority (ACMA) for information on telecommunications issues. The ACMA is a Commonwealth government agency responsible for regulating the telecommunications industry.

For calls from Melbourne (03) 9963 6988
For calls outside Melbourne phone: 1300 850 115
Fax (03) 9963 6989